Service Suspended for no reason
My services were suspended with no reason. I was told it was due to my credit limit. I emailed their customer care department whereby I received a response that my services were not blocked and that my credit limit is sufficient for my usage. I was told to reboot my phone to enable my phone to connect to the network. It is now 3 days later and I am still suspended from my services. I have sent numerous emails to their customer care with no response. This type of service is shocking. I am now ready to take my contract elsewhere.
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MTN South Africa's replyOfficial
15 Apr 2016, 12:13Hello jnaylor,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that line is fully connected. Once again apologies for the inconveniences experienced as the problem was at the back-end of the network hence the matter was escalated to the technicians for assistance after the line was reconnected.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that line is fully connected. Once again apologies for the inconveniences experienced as the problem was at the back-end of the network hence the matter was escalated to the technicians for assistance after the line was reconnected.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply15 Apr 2016, 12:13
Official
Hello jnaylor,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that line is fully connected. Once again apologies for the inconveniences experienced as the problem was at the back-end of the network hence the matter was escalated to the technicians for assistance after the line was reconnected.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our record we note that line is fully connected. Once again apologies for the inconveniences experienced as the problem was at the back-end of the network hence the matter was escalated to the technicians for assistance after the line was reconnected.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***