1 reviews | Active since Mar 2017
Service Suspended even though debit order went through
This morning I tried to make a few calls but when I did a notification said that my service has been suspended. I can for the life of me not understand how you can do this. If you did a thorough check then you would have seen that my debit order went through on the 28th of September and there are no other outstanding amounts on my account. This is totally unacceptable. My account is paid each and every month, on time and without any issue. This needs to fixed immediately as I am doing alot of work on my phone.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up that the payment you made is reflecting and your line have been reconnected.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have evaluated your account and picked up that the payment you made is reflecting and your line have been reconnected.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team