WH
Walied H
1 reviews | Active since Jan 2010
02 Jun 2015, 11:30
Service suspended due to unallocated payments
Hi,<br> Could someone please advise me why my payments (proof of payments attached to email sent to customer service) have not been allocated? I have since been disconnected from the network and am unable to make outgoing calls. This is unacceptable! I cant believe that I have remained a loyal paying customer for more that 20 years, I dont think that internal matters (i.e. current strike on 14th Ave Constantia Kloof) should affect the customers of the organisation.<br> <br> CAN SOMEONE PLEASE CALL ME!
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Replies (1)
MTN South Africa's replyOfficial
05 Jun 2015, 15:15Hello wa****,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the payment has not yet update. If you can please fax it to *** and we can do a manual update on the system.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the payment has not yet update. If you can please fax it to *** and we can do a manual update on the system.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
MTN South Africa's reply05 Jun 2015, 15:15
Official
Hello wa****,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the payment has not yet update. If you can please fax it to *** and we can do a manual update on the system.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the payment has not yet update. If you can please fax it to *** and we can do a manual update on the system.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***