service suspended due to MTN failing to deduct

Good morning<br> <br> I have submitted a complaint on the 3rd of September 2015 REQ no.***.<br> MTN failed to deduct the monthly amount from my account (debit order), this happened for 3 months without my knowledge and no notification from MTN. I connected my 3g modem stick and it said connection terminated, I called 808 and was told my account is in arrears and there will definitely be penalties to pay. I asked how much would the penalties be more or less, the operator told me to deposit a R1000 just to be safe. My monthly payment is R99. I have no issue paying the R297 for the 3 months, but i feel its unfair to punish me for an issue MTN encountered and not informing me about this issue. The reason i chose payments to be made via debit order was to make life easier for me but instead its making me look like a ******** that's not paying my accounts. I am still waiting on a reply or email or phone call regarding this issue