MG
Michael G
1 reviews | Active since Mar 2009
25 Jun 2015, 14:48
Service Suspended & Cannot Reach Callcentre
1) My service has been suspended(my account is uptodate, i have no idea why and there was no warning)<br> <br> 2) Trying to reach the callcentre and no-one answers.<br> <br> 3) Trying to use the website is impossible, trying to register and it sends me a PIN and then when i capture it, it says the number is not linked or something<br> <br> 4) Trying to use the self service when dialing 808 also does not work, press 1 for self service, press 1,self service is not available.<br> <br> For the record, i like the MTN network, but not the service, which is why i went through Nashua Mobile, until my account was sold to MTN without my approval.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello MichaelGW,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused your account and see that your line was barred due to you exceeding your total credit limit on the account. This is was done as a security measure to ensure that you do not over-spend.
Our call centres has been high experiencing high call volumes, resulting in longer waiting periods by our customers. We have a few other customer contact channels and will suggest that you make use of our \Live Chat Service\".
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused your account and see that your line was barred due to you exceeding your total credit limit on the account. This is was done as a security measure to ensure that you do not over-spend.
Our call centres has been high experiencing high call volumes, resulting in longer waiting periods by our customers. We have a few other customer contact channels and will suggest that you make use of our \Live Chat Service\".
MTN South Africa's reply02 May 2023, 21:58
Official
Hello MichaelGW,
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused your account and see that your line was barred due to you exceeding your total credit limit on the account. This is was done as a security measure to ensure that you do not over-spend.
Our call centres has been high experiencing high call volumes, resulting in longer waiting periods by our customers. We have a few other customer contact channels and will suggest that you make use of our \Live Chat Service\".
We are truly sorry for any inconvenience caused and for the breakdown in service.
We have now perused your account and see that your line was barred due to you exceeding your total credit limit on the account. This is was done as a security measure to ensure that you do not over-spend.
Our call centres has been high experiencing high call volumes, resulting in longer waiting periods by our customers. We have a few other customer contact channels and will suggest that you make use of our \Live Chat Service\".