Service Suspended - cannot contact MTN
<p>I received a SMS yesterday that my service will be suspended in 2 days. I paid the account immediately. This morning, not even 1 day later, my service is suspended. I tried to contact MTN SP via email , but the email comes back as invalid. I then tried 808 multiple times. When using option 1, I receive the message that no self service options are available. I then press 0 to be directed to a consultant, after which I receive a message that my service is suspended and I must contact my service provider, and the call is ended (which I was busy doing !!!) . Please can you re-activate my services as payment was done. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that your services were reconnected today around 17:02 please try using your handset it should work accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that your services were reconnected today around 17:02 please try using your handset it should work accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***1