LG
Leande G
1 reviews | Active since Nov 2018
22 Nov 2018, 10:45
SERVICE SUSPENDED - BUT ACCOUNT WAS PAID
MTN has changed their billing date from the 21st to the 17th With this happening i received an sms saying my account is overdue and it was suspended. With lots of trouble and effort we got the lines re-actived.
Again today i received an email stating that my account is overdue and if i do not pay within 10 days the service will be suspended again.
I always pay my account on the 25 - 27th depending on what day it is. This is very unprofessional from MTN. I am just wondering if i am going to have the same problem every single month then i am NOT going to finalize my upgrade on the 2nd of December and rather move to another service provider.
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MTN South Africa's replyOfficial
22 Nov 2018, 14:05Good day Leande
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply22 Nov 2018, 14:05
Official
Good day Leande
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team