NM
Nastasha M
1 reviews | Active since Jul 2013
10 Feb 2015, 09:25
Service suspended - AGAIN!
I have yet again been suspended due to no payment, yet I've made payment on the 20th December 2014 & 24th January 2015. I've emailed proof of payment, I've gone into my nearest mtn store to show proof of payment and even called the call centre (***) only to be disconnected by them more than 5 times after holding on for more than 10 minutes at a time! this is ridiculous! I make regular payments only to be suspended every week. I have been struggling with this issue for almost 2 MONTHS now!
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Replies (1)
MTN South Africa's replyOfficial
19 Feb 2015, 14:23Hello FoxyVixen,
Thank you for speaking with me.
As per our conversation i confirm that the suspension has been lifted on your line and you should be able to make use of the services.
Kindly note that your payments are due on the 22nd of every month.
Trust you find the above in order
Regards,
Ebbedene
REQ:***
Thank you for speaking with me.
As per our conversation i confirm that the suspension has been lifted on your line and you should be able to make use of the services.
Kindly note that your payments are due on the 22nd of every month.
Trust you find the above in order
Regards,
Ebbedene
REQ:***
Best regards,
MTN South Africa's reply19 Feb 2015, 14:23
Official
Hello FoxyVixen,
Thank you for speaking with me.
As per our conversation i confirm that the suspension has been lifted on your line and you should be able to make use of the services.
Kindly note that your payments are due on the 22nd of every month.
Trust you find the above in order
Regards,
Ebbedene
REQ:***
Thank you for speaking with me.
As per our conversation i confirm that the suspension has been lifted on your line and you should be able to make use of the services.
Kindly note that your payments are due on the 22nd of every month.
Trust you find the above in order
Regards,
Ebbedene
REQ:***
Best regards,