1 reviews | Active since May 2015
Service Suspended AGAIN!!!
After my service was suspended in the beginning of May it took me an entire Saturday to have the problem rectified after MTN branch in Cresta could not tell me exactly why my account was suspended. It was reset and all was well. <br> <br> Yesterday to my surprise my service has been suspended AGAIN, even though my account is up to date and paid in full!!!!! I just received a message that my account limit has been reached, i do not have an account limit!!!!! I cannot get through to the call centre on my cell nor from a landline, the call just cuts after a few minutes, this is pathetic. What am I Paying you for, where is you standard of service??? I need this to be sorted out ASAP. Since my contract has been moved over to MTN from Nashua mobile i have nothing but problems!!!! What is going on with your company?
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have increased the credit limit and the lines has been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that we have increased the credit limit and the lines has been reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***