TA
Tina A
1 reviews | Active since May 2015
28 May 2015, 15:03
Service suspended
Last week Thursday I could no longer send SMS's or make calls, when I tried, a pre-recorded voice tells me my account has been suspended. I double-checked that the direct debit payment had been paid from my bank account (as it has every month for the past 18 years of having a contract), and confirmed that it had been paid on 15th May. I tried calling the call centre, after 3 menu selections, I got a pre-recorded message saying the call centre has been closed down. I sent an email to the \contact us"email address on the website and have had no response. I went to the Cresta branch"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 Jun 2015, 10:32Hello TJAR,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The system suspended your number because the Credit limit was exceeded.
You had a Credit limit of R825.25 for both lines and that was not sufficient.
it has subsequently been increased to R5700.00 so this does happen in future.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The system suspended your number because the Credit limit was exceeded.
You had a Credit limit of R825.25 for both lines and that was not sufficient.
it has subsequently been increased to R5700.00 so this does happen in future.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply04 Jun 2015, 10:32
Official
Hello TJAR,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The system suspended your number because the Credit limit was exceeded.
You had a Credit limit of R825.25 for both lines and that was not sufficient.
it has subsequently been increased to R5700.00 so this does happen in future.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
The system suspended your number because the Credit limit was exceeded.
You had a Credit limit of R825.25 for both lines and that was not sufficient.
it has subsequently been increased to R5700.00 so this does happen in future.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***