Service Suspended
<p>I have a data contract which I have not used since February. I've paid the contract on a monthly basis as i wasn't able to cancel it yet.</p> <p>Two weeks ago, i got a sim swop done in order to use the contract again. The contract says "service has been sespended". I've been to a MTN shop, I've phoned to log calls as well as submitted queries on their website, but no one is able to assist me.</p> <p>I need this number to be active and Unsuspended so that i can use it. I'm tired of logging calls with no help, feedback or follow up.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked on number given in the review information under account status. New upgrade was processed and all lines on account are active and ready to use . Kindly reply to the post if another there is any other information or assistance required.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked on number given in the review information under account status. New upgrade was processed and all lines on account are active and ready to use . Kindly reply to the post if another there is any other information or assistance required.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,