service suspended
I received an sms yesterday that my account is overdue R727.92 and that should make payment immediately should they not receive the payment my service would be suspended in two days, I made the payment on the 2 April 2015 but my line was suspended this morning not just mine but my son`s as well. I emailed MTN collections several times prior to the 23 of March requesting my bill for March as I`ve received it. All i get is a returned email with a reference and no further response. this is pathetic to say the least. Please reconnect our lines today still MTN i think i will have to move away i cannot pay for this type of service,<br>
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MTN South Africa's replyOfficial
29 Apr 2015, 10:40Hello Barbara Gain,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the payment is reflecting and the lines are reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the payment is reflecting and the lines are reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply29 Apr 2015, 10:40
Official
Hello Barbara Gain,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the payment is reflecting and the lines are reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the payment is reflecting and the lines are reactivated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,