SM
Sizakele M

1 reviews | Active since Jan 2013

21 Oct 2015, 09:26

Service Suspended

My services were suspended today because i was told to pay R314.04 that i don't even know where it comes from. I received an sms on the 25th of September 2015 that my account will be debited with R937.64. On the same day i received a statement saying about the amount to be paid which is R625.84. I called mtn to find out why the two amounts differ yet i received notification on the same day. They could not tell me where the R311.80 difference come from. I went to mtn Springs and Khaya checked for me but still he couldn't explain to me what is happening, instead he told me to pay the amount on my statement. I asked him to cancel the debit order and I made the payment of R635. On the 19th October 2015 i get an sms that i need to pay R314.04 or my services will be suspended. Today my services are suspended still without any explanation why i need to pay R314.04 and where it comes from. I called mtn and the lady i was talking to said that i have an outstanding of R302, she doesn't know about R314.04 but still couldn't tell me where it comes from. She said i need to call mtn collection maybe they will assist me. If this carries on, i will move my contract to CellC, can't go on like this.

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Oct 2015, 11:47
Official
Hello CzarMthembu,

We are truly sorry for the inconvenience caused and for the breakdown in service experienced.

We have now perused the account and could not locate the origin of the opening balance that was added to your account. We have deduced that the opening balance might have been incorrectly added to your account.

We've taken a decision to write off the balance and the credit will reflect on your account within 24/48 hours.

Regards
Tim
MTN Complaints Management Team: REQ:***