LD
Letitia D
1 reviews | Active since Jun 2014
21 Sept 2015, 16:01
service suspended
Good day.as per usual i get debited by mtn every month. last month my debit returned and an EFT payment was made and my account was up to date. a few days ago i receive an sms saying i owe mtn R929 for two outstanding invoices of previous months and also threatening sms's saying that my account will be handed over to the legal team if the outstanding amount was not paid immediately. My account is now suspended! i do not understand this as i have proof that all invoices are paid. i am extremely frustrated as this is not the first time this happens. i have contacted customer care but they can not seem to assist with the information i need. can any1 please help???
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 Sept 2015, 16:40Hello tishaD,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R929.80 outstanding. Should this amount already be settled, please contact our office the proof of payment so that the funds may be allocated the services reinstated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R929.80 outstanding. Should this amount already be settled, please contact our office the proof of payment so that the funds may be allocated the services reinstated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply21 Sept 2015, 16:40
Official
Hello tishaD,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R929.80 outstanding. Should this amount already be settled, please contact our office the proof of payment so that the funds may be allocated the services reinstated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there is an amount of R929.80 outstanding. Should this amount already be settled, please contact our office the proof of payment so that the funds may be allocated the services reinstated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,