1 reviews | Active since Jul 2015
Service suspended
Yet again, MTN has suspended my service!!! Suspended my service and yet my debit order has gone off! <br> This is the not the first time . . . 2 August 2015 my service was suspended, went to a MTN branch at East Gate, they told me it was a systems error and will fix. The Monday, 3 August 2015 my service was yet again suspended. No reason given. This morning yet again, 3 September 2015 my service has been suspended again!! When you phone the call centre you will be told you need to wait 2 to 24 hours for the services to be reactivated. Which I think is very very unfair!! They can take your money with no problem but yet they suspend you service wrongfully but you still need to wait to get connected back to the network!!<br> <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the line is Active now, Please be advised that at times when your line is suspended it due to credit limit. A Credit limit increase can be requested.
We would like to assure you that we are actively working to improve our service levels.
Warm Regard
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the line is Active now, Please be advised that at times when your line is suspended it due to credit limit. A Credit limit increase can be requested.
We would like to assure you that we are actively working to improve our service levels.
Warm Regard
Thabisa
REQ:***