zM
zanele M
1 reviews | Active since Aug 2015
17 Aug 2015, 14:42
service suspended
my name is zanele moeng id ***<br> <br> I have been a loyal customer to mtn for the last 5 years and I have been treated so badly <br> <br> my account was in arreas may and I stared to deposit the money via absa june 2015 I paid them via absa deposit and I received a message stating thanks for the payment which after that they cut off my connection saying I owe them payment for 5 months which is wrong<br> <br> when I try and call them they tell me the matter is with the lawyers I have been really treated so badly by mtn I can not explain the feeling my consumer rights have beeen violated by mtn please help hello peter you are my only hope <br> <br> my email address is moengzanele@gmail <br>
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MTN South Africa's replyOfficial
04 Sept 2015, 13:55Hello moengzanele,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have received the payments for the account, the account balance at the moment for the account is R 505.32 this only includes until the invoice for July month. August invoice R191.99. Please make the payment for R697.21 once the payment is paid we can then request from the legal department to remove the account from legal department and to activate the line for you.
Please send the payment to me ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have received the payments for the account, the account balance at the moment for the account is R 505.32 this only includes until the invoice for July month. August invoice R191.99. Please make the payment for R697.21 once the payment is paid we can then request from the legal department to remove the account from legal department and to activate the line for you.
Please send the payment to me ***.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply04 Sept 2015, 13:55
Official
Hello moengzanele,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have received the payments for the account, the account balance at the moment for the account is R 505.32 this only includes until the invoice for July month. August invoice R191.99. Please make the payment for R697.21 once the payment is paid we can then request from the legal department to remove the account from legal department and to activate the line for you.
Please send the payment to me ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have received the payments for the account, the account balance at the moment for the account is R 505.32 this only includes until the invoice for July month. August invoice R191.99. Please make the payment for R697.21 once the payment is paid we can then request from the legal department to remove the account from legal department and to activate the line for you.
Please send the payment to me ***.
Kind Regards,
Alice van der Merwe
***