PL
Pieter L
1 reviews | Active since Jun 2015
24 Jun 2015, 19:20
Service suspended
After 10 years of loyal service to MTN my service was suspendand on 15 june due to a system error according to a local MTN branch. After two queries logged on MTN Active site no reply was given and also after 2 emails by MTN branches my service to both my phones are still suspended. I never had any problems with MTN for payments as my payments are deducted by debit order. Never was a debit order rejected but now all of a sudden the service is just suspended, Needless to say that I am highly upset.
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MTN South Africa's replyOfficial
06 Jul 2015, 13:57Hello PJJ Lu****,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the lines were suspended due to the credit limit. All the lines have been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the lines were suspended due to the credit limit. All the lines have been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply06 Jul 2015, 13:57
Official
Hello PJJ Lu****,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the lines were suspended due to the credit limit. All the lines have been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the lines were suspended due to the credit limit. All the lines have been reinstated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***