Hellopeter
Share Your Experience
lT
liesl T

1 reviews | Active since Sept 2017

16 Sept 2017, 07:19

Service SUCKS and empty promises!!!

I received a call from my service provider MTN that im due for a upgrade which i gladly accepted and processed telephonically with the sales consultant, he then promised that my cell phone would be in CPT in 1-2 weeks to my surprise i found out that the cell phone was delivered to JHB by DSV mounties courier. I had to follow up where my cell phone was after holding for 50 minutes, a lady by the name of Rivonia advised that my cell phone had to reach CPT the 5 September already, she then promised to escalate it and call me back at 15:00pm,13th september as she would direct it to CPT so that i could take delivery the next day- Still awaiting her call and no delivery (NOT A SURPRISE AT ALL), the 14th i followed up myself and spoke to another gentlemen by the name of Leboga who then transfered me to Rivonia as he advised that the phone is still in JHB, she then promised again that she would get my phone delivered urgently but once again a LIE just to shut me up and get me off the phone line. I then called in the 15th to follow up AGAIN and spoke to a Lady Masidiso who confirmed telephonically that the cellphone is in CPT but the cannot get hold of me , when i asked what number they using she mentioned my landline which is obvious that i cannot trace missed calls from, once again another lie as my parents are home all day and no calls was received. I then asked her for the CPT DSV number which she refuse to provide me with, i then googled the number and called the office myself and then spoke to Renier who also promised that he would call me back with feedback as my cell phone is still not in CPT which MASIDISO clearly **** just to gst me off the phone as well as she obviously see my comments on the system and did not want to assist me!!!! Im highly upset as i have been **** to by staff of a major courier company and if this is the way the staff is being trained to sort out queries or trying to assist clients then they might as well shut there doors. MTN my cell phone provider is defnitely using the wrong courier service as this is a service break down and a huge disgrace! I will never refer this courier company to anyone may it be family overseas or friends as there service SUCKS!!! This is a Birthday gift to my sister and I had nothing to give her on her birthday this weekend due to your LIES and lack of service!!! Still no cell phone in my possession...

0
Replies (1)
lT
liesl T's update20 Sept 2017, 12:56
Reviewer Update
Good Day, Finally my cell phone arrived Monday 18th September after my upgrade was processed a +-month ago and when opening the box it was the incorrect cell phone, Samsung S8 (mini), Gosh I'm my sister is currently using a S7 why would I evens consider to down scale her on size, when getting to the samsung store for some assistance and enquired why the size has changed, they advised that the S8+ is the actual phone which is similar to my S7 edge size which your sales consultant did not even mention to me, all he was hovering on was the S8, he was so eager to make a sale that he did not give me the option of the S8+ and here I was under the impression it's an upgrade to my S7 edge whereby the size would stay the same and just receive better features! Clearly if the staff is just trained to sell a Pacific phone then this is pathetic because I was under the impression that you only get one type of S8 which was the upgrade to my S7 edge. I would have thought that upgrading telephonocally would be easier but clearly this has caused me more effort and occured me additional cost to call on my own expenses by tracing a cell phone myself and driving around to MTN as I am very unhappy with what I received. I enquired at MTN century city where I was assisted by a friendly young man who advised that he would take/send back the cell phone and return it to the head office and cancel that contract immediately as he could see that my sister had a bigger phone and would be silly for her to down scale smaller. He then spoke to his manager who agreed to returning the cell phone and cancelling the cell phone contract asap. Once again this has created so much anger as this was a birthday gift for my little sis and yet again another disappointment!!! I want this transaction to be cancelled asap as I am not happy and with this nonsense if I should call it that myself, or I should have just visited an MTN branch to avoid disappointments like this. I want this contract cancelled immediatley so that I can visit a MTN store and get her birthday gift sorted for once and for all. I'm a very unhappy customer who never skipped momthly payments and has been loyal for the past 11-15 year. Trust this matter will be dealt with in a prompt manner.