1 reviews | Active since Mar 2009
Service Sucks
<p>For some reason at my last monthly account, neither my data nor my sms's were sent through on my package, only the airtime. I called to query this two weeks ago and was given a refernce number. Today again I called and after being put on hold for THIRTEEN minutes, I was simply disconnected. While I wait for this pathetic service to be sorted out, I have to spend money from my own pocket to buy data, data which should have been allocated to me. MTN is a disgrace...</p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we may only investigate or credit your account once thwe invoice has closed.
Kind regards.
Ishie.
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we may only investigate or credit your account once thwe invoice has closed.
Kind regards.
Ishie.
This has gone on for too long. I have called 808 repeatedly only to be told there was a problem, it was incorrectly handled, it was sent to the wrong department etc etc. I get told "someone will call you," but that too does not happen. This month I got my data and my airtime but NO sms bundle, and nobody can assist me. I am given a ref number but that's where it ends. Nobody can help. Since MTN outsourced the 808 service, there has been nothing but trouble. VERY bad service.
This has gone on for too long. I have called 808 repeatedly only to be told there was a problem, it was incorrectly handled, it was sent to the wrong department etc etc. I get told "someone will call you," but that too does not happen. This month I got my data and my airtime but NO sms bundle, and nobody can assist me. I am given a ref number but that's where it ends. Nobody can help. Since MTN outsourced the 808 service, there has been nothing but trouble. VERY bad service.