service sucks
<p>My cousins phone was ****** on Friday and we went into the store to do a swim swop and we were told that they don't do similar shops in store at liberty Midlands mall, "inconvenience" we were then instructed to do it over the phone after an hour. So we went home and have been trying to do it, but how is a person supposed to remember 10 numbers they last called and when the phone was last on if it was ****** while she was asleep or what price plan she is on... terrible service, now wonder their prices are cheap, I guess you get what you pay for then...</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records are showing that the account user was not able to answer the security questions accurately hence the system could not process the sim swap. The account holder needs to go to the nearest Police Station and have an affidavit done. He then needs to fax it with his copy of the ID to : *** along with his alternative contact number and the sim swap will be processed within 72 working hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Our records are showing that the account user was not able to answer the security questions accurately hence the system could not process the sim swap. The account holder needs to go to the nearest Police Station and have an affidavit done. He then needs to fax it with his copy of the ID to : *** along with his alternative contact number and the sim swap will be processed within 72 working hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***