Service Sucks

I have sent through a claim for my phone that is broken it's not even being a month of me having the phone and it just freezes I cannot do anything on the phone. I sent through my claim on the 07th of January and as per their communication is says maximum 5 days wait, it is the 10th day now and still have not heard anything from them. Every month the debit order goes off with no problems now I have a problem and I have to even send through a complain so that I can be helped the service really sucks I am truly disappointed in this service. I need someone to get back to me ASAP they have my email address and can call me for further information. My Claim [#***4]<br> <br>