service stinkers! contract breachers!

<p>so I took a contract from MTN bluff in September 2016, in December 2016 the phone started freezing, on December 10th 2016, the phone was booked in for a Warranty assessment, i was promised this only takes a week, since then I have not seen the phone nor have I got any communication from MTN nor the the store, i have followed up over 5 Times via the phone, all i get is empty promises that Someone will return my call, drove over 5 times to the store only to recieve poor customer service, I do not want this phone anymore! now its a mission to get it cancelled, 5 escallations later, 4 reference numbers logged over 7 different MTN so called "service champions" Oh! wait and a so called "Rapid response team" that has not given me feedback in over a week! this contract is still not Cancelled and im still been billed every month for something I do not have. Gosh! never thought MTN would stoop so low.</p>