Service starved and livid
<p>To whom it may concern,</p> <p> </p> <p>As a longstanding client of MTN, I take exception to the service, or rather lack thereof, I have received over the past few months.</p> <p> </p> <p>My incident refers:</p> <p> </p> <p>Month on month for the duration of my contracts, I have received a bill of on average of R1200 per month, ending December 2016. This amount steadily increased over the next 3 months with a closing amount of R3600 in March. I was advised that this was due to data usage and I should enlist the “competitive offer” of an additional 2G data for R228 (ex VAT). Complying, as I was certain MTN would be truthful in the matter and know what’s best – this offer has been added to my account. My monthly statement as at May 2017, amounts to R2300 (decreased from March but till a R1000 increase on my previous bills). An inclusive statement of all services (500 minute package, additional bundle, insurance etc.) should amount to approximately R1255. I have made numerous attempts to address this with MTN.</p> <p> </p> <p>Brief and tardy correspondence from MTN has included an illegible statement of itemised costs (this after multiple requests) , thereafter a misinformed SMS stating that the incident has been resolved as well as a promise of communication from the supervisor; all while experiencing suspended service on multiple occasions.</p> <p> </p> <p>The lack of interest in resolving my issue has led me to believe that my business is not valued by MTN and I am not respected as a client for that reason I am considering migration to another service provider.</p> <p> </p> <p>In the interest of affording me with the minimum service due to a paying customer, I expect follow up and follow through from an MTN representative with the knowledge of their billing methods as well as authority to resolve my issue in full.</p> <p> </p> <p>Parting with my money monthly, should afford me this courtesy - at least. Alternatively, I will be forced to make use of the various additional social platforms geared at addressing customer complaints.</p> <p> </p> <p>MTN Query #: 1- ********** 6724</p>
In response to your email that you sent 26th June 2017 which I do still not agree with please see below.....
Afternoon MTN,
SR#1- ********** 6724
Ref: 1- ********** 6724
Referring to both reference numbers above relating to my query and my unsolved issue; I have received your response on Hello Peter detailing your position. The attached refers – I have been billed for the additional 2GB of data and it should have been activated since beginning May. Your summary below states that this was not enforced until the month of June.
As a result, I would like to be reimbursed for the out of data charges I was billed, when you failed to activate this bundle. This bundle was sold to me under pretence that it would beneficial to my account. Should MTN not be able to settle this in full, I will be using the platforms available to me to highlight the mistrust brought upon by MTN when advising on additional packages that seek to benefit the customer.
See proof of sign-up attached and kindly make use of your monitoring system that indicates the volume per session (cumulative), to calculate what is owed to me. This, for months May and June.
I look forward to a prompt and satisfactory response.
Chaz Wilson
In response to your email that you sent 26th June 2017 which I do still not agree with please see below.....
Afternoon MTN,
SR#1- ********** 6724
Ref: 1- ********** 6724
Referring to both reference numbers above relating to my query and my unsolved issue; I have received your response on Hello Peter detailing your position. The attached refers – I have been billed for the additional 2GB of data and it should have been activated since beginning May. Your summary below states that this was not enforced until the month of June.
As a result, I would like to be reimbursed for the out of data charges I was billed, when you failed to activate this bundle. This bundle was sold to me under pretence that it would beneficial to my account. Should MTN not be able to settle this in full, I will be using the platforms available to me to highlight the mistrust brought upon by MTN when advising on additional packages that seek to benefit the customer.
See proof of sign-up attached and kindly make use of your monitoring system that indicates the volume per session (cumulative), to calculate what is owed to me. This, for months May and June.
I look forward to a prompt and satisfactory response.
Chaz Wilson
Afternoon Lehlohonolo,
Referring to both reference numbers above relating to my query and my unsolved issue; I have received your response on Hello Peter detailing your position. The attached refers – I have been billed for the additional 2GB of data and it should have been activated since beginning May. Your summary below states that this was not enforced until the month of June.
As a result, I would like to be reimbursed for the out of data charges I was billed, when you failed to activate this bundle. This bundle was sold to me under pretence that it would beneficial to my account. Should MTN not be able to settle this in full, I will be using the platforms available to me to highlight the mistrust brought upon by MTN when advising on additional packages that seek to benefit the customer.
See proof of sign-up attached and kindly make use of your monitoring system that indicates the volume per session (cumulative), to calculate what is owed to me. This, for months May and June.
I look forward to a prompt and satisfactory response.
Chaz Wilson
Afternoon Lehlohonolo,
Referring to both reference numbers above relating to my query and my unsolved issue; I have received your response on Hello Peter detailing your position. The attached refers – I have been billed for the additional 2GB of data and it should have been activated since beginning May. Your summary below states that this was not enforced until the month of June.
As a result, I would like to be reimbursed for the out of data charges I was billed, when you failed to activate this bundle. This bundle was sold to me under pretence that it would beneficial to my account. Should MTN not be able to settle this in full, I will be using the platforms available to me to highlight the mistrust brought upon by MTN when advising on additional packages that seek to benefit the customer.
See proof of sign-up attached and kindly make use of your monitoring system that indicates the volume per session (cumulative), to calculate what is owed to me. This, for months May and June.
I look forward to a prompt and satisfactory response.
Chaz Wilson
10 DAYS AND STILL NO REPLY!! AGAIN!!
Morning Lehlohonolo,
Am I not going to get a response again to the below which I still don't believe is correct or fair?!
Please advise how I can leave MTN as my mobile provider due to customer unsatisfaction as still I am getting no responses from the company and still I am not agreeing with my billing?!
Regards,
Chaz Wilson
10 DAYS AND STILL NO REPLY!! AGAIN!!
Morning Lehlohonolo,
Am I not going to get a response again to the below which I still don't believe is correct or fair?!
Please advise how I can leave MTN as my mobile provider due to customer unsatisfaction as still I am getting no responses from the company and still I am not agreeing with my billing?!
Regards,
Chaz Wilson