Service so bad it feels like a ****

I would like to warn other potential customers that the service you receive from Supersonic Fibre and MTN Fibre is absolutely pathetic.

I've app**** for a month to month fibre package of 250mbps. Metrofibre quickly had the line and modem set up, and then the wait started to get the router from Supersonic. Getting no feedback from Supersonic, I tried logging tickets and raising queries with the call centre. Eventually it got delivered with a message that my order is complete and they'll be in contact soon to send someone to set up the router. This is the day they sent me the first invoice and started charging for usage. I set up the router but my speed was capped at 5mbps. After logging many tickets, countless calls and being put on hold to try and reach the support / second line support teams (who never answer or call you back), my speed is still limited and I receive no feedback or updates. This client service is so bad it feels like a ****.

Supersonic, I informed you two days ago that if a technician is was not here by the end of the day I'm cancelling all services. I did get a follow up call yesterday where they shared an adress and details of another client with me and eventually realised that they had the wrong profile open. Please come and collect your router and cancel my contract. If I get charged anything on my accounts I'll inform the bank that it's *****. I'll switch to Metrofibre since I hear their service is actually good.

Best of all, I got this message today: "Dear Valued Customer, Please be advised that the debit order for your Supersonic subscription was not successfully processed today, due to unforeseen circumstances.Rest assured, the transaction will be processed tomorrow, 2 February 2024. We sincerely apologise for any inconvenience caused. Kind regards, Supersonic"