TK
Tracy K
1 reviews | Active since Jul 2015
08 Jul 2015, 14:31
Service shocking, stock unavailable, call centre!!
Need to upgrade my contract. Not one branch of MTN has the advertised stock. Not one MTN shop seems to be able to help. Finally, a very nice man at Menlyn Retail said I must phone the call centre. I've been on the phone for half an hour listening to the most awful music. No one answers. I am so disgruntled and upset. I've been **** to and ignored. This service is not good enough. I think I need to change service providers, but MTN do not even seem to care. False advertising seems to be the order of the day. Not even their website is functional! Furious and most dissatisfied.
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Replies (1)
MTN South Africa's replyOfficial
24 Jul 2015, 09:56Hello TracyKK,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that this matter has been handed over to the relevant supervisory team for assistance. We hope to have this concluded as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that this matter has been handed over to the relevant supervisory team for assistance. We hope to have this concluded as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply24 Jul 2015, 09:56
Official
Hello TracyKK,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that this matter has been handed over to the relevant supervisory team for assistance. We hope to have this concluded as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that this matter has been handed over to the relevant supervisory team for assistance. We hope to have this concluded as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***