EK
Ernest K
1 reviews | Active since Feb 2016
06 Aug 2019, 12:02
SERVICE QUERY REF-SMC/***
Its now almost a month, l can not make calls and logged service query. Despite being promised that everything is resolved l am still unable to make calls.
"Kindly be advised that as per reference:SMC/***. has been cleared. Please test the line again for outgoing calls." Can someone help!!!
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MTN South Africa's replyOfficial
28 Aug 2019, 10:29Good day Ernest,
Thank you for your post.
Please accept our apologies for the lapse in service and the delayed response.
Kindly note that our records indicate that you are able to make calls now. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the delayed response.
Kindly note that our records indicate that you are able to make calls now. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply28 Aug 2019, 10:29
Official
Good day Ernest,
Thank you for your post.
Please accept our apologies for the lapse in service and the delayed response.
Kindly note that our records indicate that you are able to make calls now. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the delayed response.
Kindly note that our records indicate that you are able to make calls now. We look forward to improving on the service delivery to you.
Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,