************* service provider

I took a "month to month contract", upon taking it, I asked the consultant what the cancelation process is and she said just provide 30 days notice. I was not told I would have to pay 2 months in advance, I paid when "ordering" the router, and 5 days later was surprised by a debit order. It was explained that I had to pay a month in advance. I've been trying to cancel for 2 entire months, I was told no debit order will go off this month and I can return the router before December ends... Now I'm being told there is no credit on the account, and no cancelation has been requested. Long story short I don't think even they know what's going on in their company, stay clear from them for your own well being