Service par excellence

It didn't exactly start out well is an understatement. MTN have introduced a new system which didn't brush off me kindly I must say. Well, Nodoli Mazibuko is my service champion.

She was calm and reassuring. Liaised with the relevant departments, and mostly I appreciate her extraordinary effort to keep me up to date with how things developed. In fact, were it not for her efforts, I would have ended my relationship with MTN. Their vetting department is inconsistent and illogical. They refused me the phone I wanted because I did honour my obligations with Telkom, who cannot service my contract because I stay in an area outside their coverage? Initially, vetting said I qualify for a package the is equal or less than my current premium, and when I app**** for a device that met this condition, then they changed to me having to pay for 90% of the 24 month contract upfront?

Well, this was frustrating to say the least. But Nodoli have it all covered. Her passion for service excellence shown through, and today I received my device. Thanks Doli, You are my service champion.