CF
Clinton F
1 reviews | Active since Feb 2010
16 Feb 2016, 13:09
service Outage & Data Bundles
When is MTN going to address the connectivity issues OR at least provide feedback on an estimated resolution date ? Consumers who have data bundles that expire are not able to use the data services, What will happen when these bundles expire ? In essence we would have paid for a service we never received.
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Replies (1)
MTN South Africa's replyOfficial
17 Feb 2016, 12:29Hello Clintf,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Our network group team were experiencing issues that required more time to resolve in order to ensure that the network was functioning 100%.
Our Billing Department & Network Group Team will credit everyone accordingly that was affected by the outage. We will send out communication once the matter has been fully investigated.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Our network group team were experiencing issues that required more time to resolve in order to ensure that the network was functioning 100%.
Our Billing Department & Network Group Team will credit everyone accordingly that was affected by the outage. We will send out communication once the matter has been fully investigated.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Feb 2016, 12:29
Official
Hello Clintf,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Our network group team were experiencing issues that required more time to resolve in order to ensure that the network was functioning 100%.
Our Billing Department & Network Group Team will credit everyone accordingly that was affected by the outage. We will send out communication once the matter has been fully investigated.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Our network group team were experiencing issues that required more time to resolve in order to ensure that the network was functioning 100%.
Our Billing Department & Network Group Team will credit everyone accordingly that was affected by the outage. We will send out communication once the matter has been fully investigated.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,