**** Service on Upgrade

I was contacted by MTN to upgrade my contract. I have had a contract with them for almost 28 years so I appreciated their contacting me rather than my going to an MTN shop. But WHAT **** SERVICE. Firstly I was contacted by one chap in January. I agreed all the details of the upgrade. Then I was contacted about a week later by another chap and had to go through the entire process of providing information and selecting a phone and a package again. I was told I would then be contacted by the courier for delivery. Now, TWO WEEKS LATER, nothing!!! So I call and ask what’s going on and they can’t even seem to access the system. The lady guesses that I have not been contacted as they are out of stock, but doesn’t know. She says I can either wait or go through the entire upgrade process for a 3rd time!! Why didn’t anyone call me in the last two weeks. I thought I was a valued customer. Vodacom looking more attractive!!