Service of Stupidity

My phone was damaged and I reported it for repairs and I waa advised to wait 5 days and since then I 've been waiting for the past 3 weeks for collection from couriers and Anitta was the 3rd consultant who was assisting me she booked another collection for my phone last week of which I made 2 other arrangements last week for the same handset so service is still not rendered from MTN as usual and if this is not done within this week am opening a case for their bridge of contract and their waiting period of 5 days to 4 weeks and compensate me for calls I 've made of an estimated R120 to them while I was arranging collection myself since they pay people to sit down and do nothing ,I hate MTN now and I 've been their client for more than 10 years now from prepaid to contract but now am of great displeasure caused by the non-fulfilment of one's expectations by MTN ,please MTN your service and disgusting and 2015 still no change from your service I pity MTN 's future .