Service not reconnected despite payment being made

I am completely frustrated by MTN service.

I signed up for the home uncapped wifi a few months back where I had an issue from the start will billing but this had been sorted out. In October I had an issue with my bank card and I had called to say that my bank account had been frozen and I needed to make an arrangement and I was told to go into the store to make payment. Once my account was sort I had went into the store to sort this out. I had made payment of my outstanding balance as well as for the next months service.

I was told to make the payment before the 15th which I had done. I am still not able to connect. After calling multiple times I was first told that I was allocated data for the remainder of the month, I should reset my router and it will be ok, I had done that but nothing. Called again and went through the process than nothing again.

I called the technical line with no answer so I called customer care again and then I was told I was not allocated anything.

Firstly, this is an uncapped line, when did it become capped???? Secondly, why was I told I have data then I don't??? And now I am being told I have to wait till Januarys debit to go off before I will be able to use my wifi again.

Why when I had ensured that everything was caught up, I kept to my end of the deal by making sure everything was settled in full, this is the only service provider that I have found that even if you manage to settle your account that they do not reconnect your services. I want this sorted out immediately, how do you expect people to fork out money for services that they cannot use, even though they are willing to provide proof as to why the payment was not made, called to make an arrangement and still went into the store twice to make the payment.