Service Non Existing

<p>App**** for a change of ownership on my phone in September 2016, according to Branch it was approved, however when asked for an account number they realised it is not active yet, they followed up again and simultaneously told me that it has been finalised, I must just be patient with the activation and transfer of information onto my own name. I followed up again in October, November, twice in December and twice in January. When visiting the Branch in January, I saw a sticker on the window stating "How was your experience" with an email address that you can send your reply and they will reply within 4 hours. I have sent 2 emails on the 20th and 30th of January. Needless to say, haven't received any reply from any of the 2 emails. I then asked the Branch again to assist, they just refered me to the Call Centre 808, which I have done, and they again told me that I must take it up with the Branch. As it is nothing they can assist with. I asked the Branch for the Branch Managers contact details, phoned him twice, with no success, eventually sent him a sms, also no reply, tried calling him again last week Wednesday after which he answered and explained that he has already escalated the query to the appropriate department and that he will follow up with them again, and personally save my number and advise me the same day on the progress. AGAIN, needless to say, it is a week later, and I am still waiting for feedback from him as well. My problem is that I got divorced and the contract was (or still is) in my Ex-Husbands name, and he insisted that the contract be transfered to my own name. So every month he is complaining because the debit order is still deducted from his account, and it is also inconveniencing me, as I have to transfer to him and pay additional bank charges. So my question is, who is the next person in line where I can refer my query to in order to get assistance??????????</p>