NS
Neil S
1 reviews | Active since Dec 2013
04 Jun 2015, 13:25
SERVICE NON EXISTENT
i have been on hold (and been cut off) for 5 hours now trying to speak to a consultant at MTN to activate international roaming. A simple task but cannot speak to anyone.... Even on the busiest day I can get hold of a VODACOM consultant within 15 minutes at most..... my other contracts are with Vodacom and in 12 years I dont have one single complaint about their service... This is the 3rd time in 6 months that I am receiving pathetic service from MTN.... We won't even talk about MTN in Alberton City Shopping Centre.. That place will NEVER see me again...
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Replies (1)
MTN South Africa's replyOfficial
10 Jun 2015, 16:35Hello Neilvs,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand this is frustrating. Do note that due to current protest action at our various customer touch points, there are delays with getting assistance, which our management teams are aware of and are working to resolve.
In regards to loading the roaming, do comment with an updated status if we should still go ahead with loading this service for you.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand this is frustrating. Do note that due to current protest action at our various customer touch points, there are delays with getting assistance, which our management teams are aware of and are working to resolve.
In regards to loading the roaming, do comment with an updated status if we should still go ahead with loading this service for you.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply10 Jun 2015, 16:35
Official
Hello Neilvs,
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand this is frustrating. Do note that due to current protest action at our various customer touch points, there are delays with getting assistance, which our management teams are aware of and are working to resolve.
In regards to loading the roaming, do comment with an updated status if we should still go ahead with loading this service for you.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand this is frustrating. Do note that due to current protest action at our various customer touch points, there are delays with getting assistance, which our management teams are aware of and are working to resolve.
In regards to loading the roaming, do comment with an updated status if we should still go ahead with loading this service for you.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,