SERVICE NON-EXISTENT!!
<p>I have had countless attempts at following up on my upgrade since it was confirmed via sms more than a month ago (10/05/2017) that my upgrade had been processed, but I have still not received my phone or any further update on it, despite numerous queries.</p> <p> </p> <p>I have sent a series of emails to MTN's customer service dept from 19/05 querying my order, and numerous enquiries via Facebook. All I keep getting is promises that my query has been escalated, with NO follow up whatsoever!</p> <p> </p> <p>I went to the MTN shop at Cresta yesterday to try and get this resolved face to face. The sales consultants were unable to help me since the order apparently went through a subcontractor.</p> <p> </p> <p>I tried to phone MTN now to cancel my upgrade and even that proved futile after 30 minutes of speaking to 4 different people, who keep putting me through to another department because I'm apparently not speaking to the right department. After the 4th person put me on hold for the retentions dept yet again, who had just put me on hold before her, I ended the call as there seems to be no point in me calling.</p> <p> </p> <p>Can you please therefore cancel my upgrade as a matter of urgency so that I can go to a company who is interested in giving me some service, and not just constantly making empty promises or completely ignoring my messages.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Hi Mike
Sadly, all your response has done is proven and strengthened the negativity of my experience, as it's now a week later and I still have had NO further response from MTN. That has exactly been my problem since the 10th of May - all I get is empty promises with NO follow-up!!
This can by no means be a company that strives to provide the best service at all times!!
Hi Mike
Sadly, all your response has done is proven and strengthened the negativity of my experience, as it's now a week later and I still have had NO further response from MTN. That has exactly been my problem since the 10th of May - all I get is empty promises with NO follow-up!!
This can by no means be a company that strives to provide the best service at all times!!