Service MTN - do they know the word and the meaning................

<p><br /><br />Good Day. I received an online order with MTM Direct for a ZTE MF730 USB Modem that was delivered 2 weeks back. (Maria Precious MTN Ref: ********** 168) The ****le is faulty and I have been unable to use it. I contacted ********** 667 and after speaking to nine different agents eventually got a promise from Nadydene Emauel that the item would be collected either last Thursday or Monday latest. (Collection ref no # ********** 7). Still no collection. Having called twice again I get pushed from pillar to post and end up with empty promises. Your stores refuse to help as they say - their words not mine - MTN Direct is so full of sh#t, we don't want anything to do with them. If that's what your own people feel about fellow colleagues, then you know how customers are being treated. </p> <p>I was told to go to MTN Direct and not a Franchise store. Off I went to Menlyn branch, they refused as they are ungoing a revamp and closed last Saturday. Was advised that Brooklyn also wouldnt accept it as they are closing todat for a revamp.</p> <p>I call the collections number as per the sms received and was told by Mary, as a favour they would collect the item however seeing as I work from home, they won't collect from a residential address.</p> <p>Having tried communicating via FB Messenger I get the following replies. </p> <p>Hi Robin,</p> <p>Thank you for your post.</p> <p>Please accept our apologies for the lapse in service and any inconveniences caused as a result of this. Kindly be advised that we have escalated the matter to the MTN direct management team for resolution and to contact you with feedback.</p> <p>Kind Regards, <br />Zukiswa<br />MTN Social Media Team<br />WED 19:28<br />Still haven't heard a thing from the Direct Management Team.<br />THURS 14:45</p> <p>Hi Robin,</p> <p>Thank for your post.</p> <p>Please note as per response received form the MTN direct management team, you were advised to return the parcel to an MTN store to speed up the process as collection has a backlog.</p> <p>Regards <br />Khanya<br />MTN Social Media Team</p> <p> </p> <p> </p> <p>I have just returned from the MTN store in Woodlands and they refuse to take back the faulty item and am told to go to Centurion. </p> <p>Enough is enough. I have wasted valuable time, petrol and money and now want someone to collect the faulty device from me at home and at the same time bring a new device. </p> <p> </p> <p>Having been an MTN customer for 21 years, I am appalled at this service and the total lack concern for customers and service. </p> <p>I look forward to a member of the management team contacting me - hopefully today - although I'm not holding my breath. </p>