1 reviews | Active since Jan 2017
Service levels MTN
<p>MTN service to have a contract cancelled is disgusting, i have been trying to cancel a contract that has completed its 24 months on the 23/12/2016 since the 17 of November 2016 and the staff at MTN customer service section as well as the Rentention department seem to have no training as they all +/-5 people give different procedures to cancel a contract. it seems that its is just MTN way of keeping customers for longer when contracts want to be cancelled. if this is what customer service is then I wonder???? even spoke to someone who requested a mail with details and no reply. they dont even have the curtosy to call you back with information. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that the number *** have been migrated to prepaid as per you requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that the number *** have been migrated to prepaid as per you requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
REQ:***
Thanks Mike for your response, However can I get some proof of the migration and at what date this migration effect, because of my efforts in trying to cancel/change this contract i should not be charged after the last day of this contract. please contact me with this information urgently. if you need i will supply information of the many incompitent staff at MTN i spoke to.
Thanks Mike for your response, However can I get some proof of the migration and at what date this migration effect, because of my efforts in trying to cancel/change this contract i should not be charged after the last day of this contract. please contact me with this information urgently. if you need i will supply information of the many incompitent staff at MTN i spoke to.