MB
Mr B
1 reviews | Active since Nov 2017
27 Nov 2017, 12:17
Service Levels
MTN SP's service levels are from another planet!
Each and every members services levels are atrocious and disgusting!
No one in the organisation takes accountability and responsibility!
Promise to call back and provide updates and never occurs!
From a consumer to business level, the levels are shocking and atrocious!
From sim cards being delivered to NOT working and being transferred from pillar to post.Being told to pay for replacement cards, when the initial sim cards haven't worked upon inception to date! Being laughed at by the account representative! Chasing for feedback as if I am offering services to MTN!
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MTN South Africa's replyOfficial
30 Nov 2017, 08:41Good day Mr Bansi,
Thank you for taking my call.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
This is to confirm that as per our telephonic conversation, you have already escalated this matter to executive level management and you prefer your issue to be resolved at that level.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply30 Nov 2017, 08:41
Official
Good day Mr Bansi,
Thank you for taking my call.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
This is to confirm that as per our telephonic conversation, you have already escalated this matter to executive level management and you prefer your issue to be resolved at that level.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,