Service "Issues"
So MTN has been having a little "issue" with loading some of their services. I phoned and got told that it just takes longer (up to 24 hours). This issue has no been going on for not days but weeks.
I tried to load data onto my mobile more than 24 hours ago using the My MTN Active website, where a notification said that it was successful, still no data on my phone
Yet again I phone in and I get told I am going to be put through to someone I can escalate the problem with, still on hold and it has been 15 minutes.
Pay for services that take forever to receive what you pay for, but make a payment 1 day late and your services get cut.
How must I ever say I am happy with MTN and the services they provide.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
19 Apr 2018, 11:03Thank you for your post.
We sincerely apologies for any inconvenience caused as result of the breakdown in the service delivery caused by delay in loading data bundles.
This service to confirm that this matter was been resolved.
As our valued customer we would like to give you a goodwill credit of 1.5 GB of data bundle Use the USSD to check balance *136# dial . Select option 2 , 1 tomorrow.
I completely understand the frustration this has caused and I hope I got to restore your faith in us.
Warm regards,
Eunice
Complaint analyst
Best regards,
MTN South Africa's reply19 Apr 2018, 11:03
Official
Thank you for your post.
We sincerely apologies for any inconvenience caused as result of the breakdown in the service delivery caused by delay in loading data bundles.
This service to confirm that this matter was been resolved.
As our valued customer we would like to give you a goodwill credit of 1.5 GB of data bundle Use the USSD to check balance *136# dial . Select option 2 , 1 tomorrow.
I completely understand the frustration this has caused and I hope I got to restore your faith in us.
Warm regards,
Eunice
Complaint analyst
Best regards,
MTN South Africa's replyOfficial
19 Apr 2018, 11:04Thank you for your post.
We sincerely apologies for any inconvenience caused as result of the breakdown in the service delivery caused by delay in loading data bundles.
This service to confirm that this matter was been resolved.
As our valued customer we would like to give you a goodwill credit of 1.5 GB of data bundle Use the USSD to check balance *136# dial . Select option 2 , 1 tomorrow.
I completely understand the frustration this has caused and I hope I got to restore your faith in us.
Warm regards,
Eunice
Complaint analyst
Best regards,
MTN South Africa's reply19 Apr 2018, 11:04
Official
Thank you for your post.
We sincerely apologies for any inconvenience caused as result of the breakdown in the service delivery caused by delay in loading data bundles.
This service to confirm that this matter was been resolved.
As our valued customer we would like to give you a goodwill credit of 1.5 GB of data bundle Use the USSD to check balance *136# dial . Select option 2 , 1 tomorrow.
I completely understand the frustration this has caused and I hope I got to restore your faith in us.
Warm regards,
Eunice
Complaint analyst
Best regards,
MTN South Africa's replyOfficial
19 Apr 2018, 11:05Thank you for your post.
We sincerely apologies for any inconvenience caused as result of the breakdown in the service delivery caused by delay in loading data bundles.
This service to confirm that this matter was been resolved.
As our valued customer we would like to give you a goodwill credit of 1.5 GB of data bundle Use the USSD to check balance *136# dial . Select option 2 , 1 tomorrow.
I completely understand the frustration this has caused and I hope I got to restore your faith in us.
Warm regards,
Eunice
Complaint analyst
Best regards,
MTN South Africa's reply19 Apr 2018, 11:05
Official
Thank you for your post.
We sincerely apologies for any inconvenience caused as result of the breakdown in the service delivery caused by delay in loading data bundles.
This service to confirm that this matter was been resolved.
As our valued customer we would like to give you a goodwill credit of 1.5 GB of data bundle Use the USSD to check balance *136# dial . Select option 2 , 1 tomorrow.
I completely understand the frustration this has caused and I hope I got to restore your faith in us.
Warm regards,
Eunice
Complaint analyst
Best regards,