service is terrible

i have been trying now for three weeks to get my handset upgraded, at first it was trying to get hold of head office where you are on hold for near on 45 minutes. then i finally got hold of the retention department and was informed to pay the remainder of my account into their banking details. he gave me a reference number but never informed me to use it as the REF on my payment to mtn.<br> <br> i wen to the sunninghill branch only to be told that they cannot assist me as the are a franchise, the second time i went the service was terrible, the one gentlemen and myself sat arguing over this for at least half an hour KB the lady that works there was the only one trying to assist.<br> <br> you can never get hold of them i have been trying fro at least 15 times today only to get no answer from them.<br> <br> this is pathetic, please can someone from MTN call me and assist asap.<br> <br>