VG
Venolin G
1 reviews | Active since Jul 2011
16 May 2015, 08:05
service is pathetic
firstly i took a contract , the phone got damaged. was then informed no free screen changes . sent the phone to Mtn insurance . they have the phone for over 2 months . still have not received the phone . spoke to Imran the general manager at the pick and pay center . every time i call him he says he will call me back has not called me back . phone is 3 months old and Mtn has it for 2 months and i'm out of a phone for 3 months
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Replies (1)
MTN South Africa's replyOfficial
17 May 2015, 08:28Hello vini,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply17 May 2015, 08:28
Official
Hello vini,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***