MG
Michelle G

1 reviews | Active since Sept 2016

27 Sept 2016, 08:46

SERVICE INEXISTENT ! I have now just burst our laughing from absolute disbelief.

<p>This is my 2nd visit here regarding the same complaint. I have mailed every mail add possible, phoned customer care, been on hellopeter & facebook and the results are nothing short of INEXISTENT. I have been trying since JUNE to change my email address and banking details - and I am no closer to a resolution now as I was then. Honestly!!!! I'm actually wanting to receive and pay my accounts and nobody seems to care. Here comes the update. A MTN employee contacted me via HelloPeter on my last visit, gave me her e-mail address and requested that I send info to her to be sorted. The email came back as UNDELIVERABLE - REALLY!!!! She did however given me banking details so I paid a thumb-sucking amount. I have now just experienced the best - wait for it. I try to login to my MTN account, I can remember my login name but NOT the password. Click on the relevant button - get the relevant mail - click on the relevant link. It won't allow me create a new password without entering the OLD ONE. YOU HAVE GOT TO BE KIDDING ME!!!! As I said this is now just a joke.</p>

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