1 reviews | Active since Feb 2017

19 Feb 2017, 11:08

**** service from Mtn Sasolburg

<p>Hallo. I did give a months written notice to end 2 of my contracts end of October 2016. Then they guy explained to me they still going to charge me for 2 months money, i understood and agreed. So then end of December 2016 would have been the last debit orders. So end of Janaury 2017 came and they debited 1 of the 2 cancelled contracts. I went to the store and the same guy checked his system and saw they only stopped 1. I am pist at mtn because i did all the trouble to cancel the 2 and one incompetend person at mtn didnt do they're work. </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply20 Feb 2017, 14:31
Official

Dear Jean,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly advise if the correct cancellations have still not been processed. If so then please be so kind as to provide the relevant cell phone number/s in the client reference block and post back to us in order to follow up for you and resolve the matter as quickly as possible.

Once again apologies for the delay in completing your request and for any difficulties that may have been caused.

Thank you

Kind regards

Tarryn

MTN South Africa
MTN South Africa's reply20 Feb 2017, 14:31
Official

Dear Jean,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly advise if the correct cancellations have still not been processed. If so then please be so kind as to provide the relevant cell phone number/s in the client reference block and post back to us in order to follow up for you and resolve the matter as quickly as possible.

Once again apologies for the delay in completing your request and for any difficulties that may have been caused.

Thank you

Kind regards

Tarryn