**** service from MTN Eastgate and Customer Care

Honestly the worst customer care and customer service I've come across. MTN eastgate (shop U138) cannot even bother to come back to me with an outcome or estimated date for when my account will be corrected. Sent numerous emails to both Customer care and the store manager and looks like I'm being 100% ignored. Call the store countless times and every time they kill the call. I upgraded (and traded in) on 10th Feb 2024, to the Samsung S24+ with the Tab S9FE for their promo at the time [R 1 008 + R 99] and traded in my old device [meant to be credited for R 400 pm on the 36 month contract] and to date I am not only being charged full amount for the 2 devices but ALSO still charged for the old device WHICH WAS GIVEN TO MTN AS THE TRADE IN! My invoice from Feb reflected the paid up charge on previous contract yet still I am being billed for this. It has gotten so bad that we have decided to let the debit orders bounce until account has been sorted.

I have been to the MTN store so many times that I've literally driven out well over a tank of fuel and yet every time I'm there I get told another excuse.

Our sales consultant, Rea could not even bother sending updates and our last visit we spoke to Rueben who also has not yet sent us feedback. It's been 2 weeks since the last visit and I'm getting highly frustrated that in the last 4 to 5 months, MTN could not be bothered to fix their own **** UP!