CP
Chandree P

1 reviews | Active since Apr 2020

05 Mar 2025, 11:50

**** SERVICE FROM MTN CALL CENTRE

I have an home internet wifi rooter that give me uncapped for the fist 400gig data after that I'm being throttled. That contract expired on the 16/02/2025. I phoned on the 14th of January 2025 to cancel it then the person I spoke to said there is no need in give a month notice for cancellation I can phone in February to cancel on the 8th of February 2025 I phoned and the lady I spoke to said if she cancel it now then I need to pay an early cancellation fee of R82 then she said or I need to phone again on the 13th of February which I did with an Ref number of :*** now they put me on a month to month contract of R740.80. Which I did not ask for I said they must cancel that home wifi contract not put me on a month to month I'm not going to pay that amount if your people in the call center is not trained on how to do there f****** job

0
Replies (1)
CP
Chandree P's update07 Mar 2025, 14:37
Reviewer Update
THE MTN CALL CENTRE IS F******* USELESS. THE PEOPLE IN THE CALL CENTRE DON'T KNWO HOW TO DO THERE F***** JOB. THEY GIVE CUSTOMERS THE WRONG INFORMATION NOW IM THE ONE THAT IS WRONG AND GETTING PENALISE BECAUSE THEY F****** STUPIT