**** service from mtn
<p>No phone but being billed. A month after renewal and still nothing. The mtn store seems to be giving me the run around. ********** 692 is the order provided...but it does not seem to track anything. This is for 4 new devices and.not a single 1 has.been received</p>
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Replies (3)
MTN South Africa's replyOfficial
08 Nov 2016, 23:47Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***
Best regards,
MTN South Africa's reply08 Nov 2016, 23:47
Official
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***
Best regards,
's updateReviewer Update
25 Nov 2016, 19:07Dear mtn. It has taken a month to deliver 2 phones..its been 2 months and i still dont have the balance of my 2 phones. I have also renewwed 2 data lines...for which 1 has been renewed at the new rate while the other is still at the old higher rate. I went into your cascades store today at around 16.45. I only got seen to after 1.5 hours. To speak with sharon the assistant. She called her manager to deal with my query. His name is Donovan. Just fyi...he came and did some computer screen read outs and goes to his office. He then returns to the store front..opens the door for another customer and tends to them. I sat for about 10 mins while sharon uploaded other customers contracts and Donovan attended to the other customer ..i then asked Sharon what exactly am i waiting for? She called the manager and he said he didnt know what i was waiting for and that he didnt know i was waiting for him. I asked him What am i supposed to do? I renewed the contracts 2 months ago...u have billed me for it i don't have all the devices...u need to tell me what to do. His answer was what do i expect him to do at this hour. When everyone is closed. I told him u havent finished dealing with me yet u fob me off to help other people. He cant help me and he doesnt know what i am waiting for. I then swore the guy for making me sit like a fool in his store and i walked out. He responded that swearing him will get me nowhere. The other staff sitting in the store will bear witness to it along with the cctv footage. I am extremely unhappy with the service i have received and i would like to cancel the renewal of the contracts and return all devices. I would like to port all the numbers to vodacom. As a businessman myself...i don't treat customers in the manner that Donovan did. I dont delay on delivering my orders for 2 months to my customers and expect them to continue paying. I hate being a number at mtn and being fobbed off everytime. MTN needs to intervene urgently or shall be taking the legal route to resolve my problem!!!!!
's update25 Nov 2016, 19:07
Reviewer Update
Dear mtn. It has taken a month to deliver 2 phones..its been 2 months and i still dont have the balance of my 2 phones. I have also renewwed 2 data lines...for which 1 has been renewed at the new rate while the other is still at the old higher rate. I went into your cascades store today at around 16.45. I only got seen to after 1.5 hours. To speak with sharon the assistant. She called her manager to deal with my query. His name is Donovan. Just fyi...he came and did some computer screen read outs and goes to his office. He then returns to the store front..opens the door for another customer and tends to them. I sat for about 10 mins while sharon uploaded other customers contracts and Donovan attended to the other customer ..i then asked Sharon what exactly am i waiting for? She called the manager and he said he didnt know what i was waiting for and that he didnt know i was waiting for him. I asked him What am i supposed to do? I renewed the contracts 2 months ago...u have billed me for it i don't have all the devices...u need to tell me what to do. His answer was what do i expect him to do at this hour. When everyone is closed. I told him u havent finished dealing with me yet u fob me off to help other people. He cant help me and he doesnt know what i am waiting for. I then swore the guy for making me sit like a fool in his store and i walked out. He responded that swearing him will get me nowhere. The other staff sitting in the store will bear witness to it along with the cctv footage. I am extremely unhappy with the service i have received and i would like to cancel the renewal of the contracts and return all devices. I would like to port all the numbers to vodacom. As a businessman myself...i don't treat customers in the manner that Donovan did. I dont delay on delivering my orders for 2 months to my customers and expect them to continue paying. I hate being a number at mtn and being fobbed off everytime. MTN needs to intervene urgently or shall be taking the legal route to resolve my problem!!!!!
's updateReviewer Update
30 Nov 2016, 14:27Still no response from mtn. ..
's update30 Nov 2016, 14:27
Reviewer Update
Still no response from mtn. ..