GL
Gaelebale L
1 reviews | Active since Apr 2015
27 Aug 2015, 12:28
SERVICE FROM HELL
<br> I have asked to be migrated from contract to pre-paid in April and was adviced to terminate after 29/05/2015<br> <br> I sent an email on 02/06/2015 to terminate and still not done to date. They have debited my account and have returned them because i owe them nothing, now i have been handed over because i'm in arrears for what their incompetence? not sure who is willing to solve this query now because i sent numerous request to [Email Removed] and there's still no response.<br> <br>
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MTN South Africa's replyOfficial
14 Sept 2015, 15:35Hello GRLee,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the line was migrated to prepaid and there is a credit
of R -494.90 due to you.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the line was migrated to prepaid and there is a credit
of R -494.90 due to you.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,
MTN South Africa's reply14 Sept 2015, 15:35
Official
Hello GRLee,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the line was migrated to prepaid and there is a credit
of R -494.90 due to you.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the line was migrated to prepaid and there is a credit
of R -494.90 due to you.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,