Service Far Below Expectation

<p>I am sad to say, after many years of reasonable service, MTN has dissapointed me beyond compare.</p> <p> </p> <p>The short and sweet is simple. I send my phone in for repair which then failed with the same issue 1 week later - I naturally requested a replacement. The floor manager "Suyash" and his manager "Kushal" advised a repair within 5 days, but the new device did not get sent my way until 10 days. However, most people can wait even 10 days, and I wold have, but that was not the worst of it. The phone Never reached me and I no longer want it - it is currently more than a month of dealing with this with no results.</p> <p> </p> <p>I never could get back to Suyash, I think he managed to get back to me 2 times in those 10 working days. I moved onto his manager Kushal. He also did not answer my calls, and when I finally managed to get him on the phone, although he was nice over the phone, he also could not get me the replacement after more than 1 month of waiting. I have since advised I don't want the replacement anymore and wish to cancel our contract due to the terms being breached by MTN - yes, I read the terms in my frustration.</p> <p> </p> <p>Due to their being unable to deliver the phone to me before my vacation, Kushal twice affirmed it would be delivered to me while I was on vacation. On the day of getting on the plane back to Joburg from Cape Town, I was advised by the local supplier that the shipment had arrived at the "Herm****" destination - which an MTN representative in Herm**** had explicitly emailed them NOT to send to Herm****, but to allow me to pick it up in Cape Town before my flight. It is still in Herm**** - 2 weeks after returning from vacation.</p> <p> </p> <p>I have since advised Kushal that MTN is in breach of contract and I wish our contract to be (1) migrated to another service provider so we DO NOT lose our phone number as it is a work number, and (2) cancelled with a MINIMUM refund of the month it was at the repair centre and we had NO use of the phone, also (3) if possible a refund of the entire contract which is only 6 months old, due to the Exceptionally painful service of not having assistance from MTN during this time.</p> <p> </p> <p>All in all, I am still waiting, I think it is 1 month and a half - give or take - since the second repair delivered to the repair centre. Still nothing, not a phone call, not a peep. MTN has dissapointed me. I won't recommend them again, neither use them again after this incident.</p> <p> </p> <p>As a side note: In all fairness, this could have been an isolated incident, so my only answer would be compensation for the pain I've had to go through if I ever choose to use MTN again, because let's face it, almost all providers don't care about service anymore, I would have expected something like this from Cell C... but not an international corporation like MTN.</p> <p> </p> <p>Kind Regards.</p>