rC
randall C

1 reviews | Active since Mar 2015

13 Jul 2016, 06:20

Service failure again!!

<p>On 3 July the monthly MTN booklet came out and i saw combo deal that i was intersted in. It was a router that came with an xbox one console which included 3 games, extra controller and a 12 month xbox live subcription. So i went in to the Zevenwaght branch to ask if they have in stock which they told me no they must order. The sales consultant than told me that he will order it for me and he will call me when they have it. Since that day i have to call the consultant to ask him if they did recieved it but nothing. Its been 2 weeks now and everytime its the same story they are still waiting and they will call me. I have been calling differrent branches but no success. How can MTN advertise something knowing that they dont have any stock available of that product? I mean it was the beginning of the month when i first enquiring about it! What is going on MTN? I need some answers. Im very annoyed about it!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Jul 2016, 10:19
Official

Good Day Randall,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request to our Sales department to check for stock and contact you to process the application.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,