Service failure!!!!

Hi MTN

Very disappointed :( A gentleman called me regarding my 2 gig data line that was about to expire this month and happily stated that that he could upgrade me to a 20 gig day and 20 gig night time package for only 195 rand. Thinking it's a good deal I agreed he went through the disclaimer and everything. And that was that. Could of been a day or 2 ago. So I thought to myself let's check when that data becomes available so I called mtn customer care in 135 and spoke to Nobuhle reference number *** . And she says your line has definitely been renewed but for the same 2 gig pakage. My thinking here is I have been **** too, to get me to renew which is disgusting. So there are two scenarios one in which a mistake has been made which must be rectified immediately and another even more vile one where I have been deliberately **** too to get me to renew. So there's a voice recording as always with what was said by the sales agent. In an economic climate that we find ourselves bad publicity like this is not gòod. Please renew my faith in you and sort this out now.